Cancellation & Refund Policy

1. Overview

We understand that professional commitments may arise unexpectedly. Our goal is to ensure every registrant has a valuable and rewarding experience at our virtual summits and conferences. If circumstances prevent you from attending, we offer flexible options designed to support your ongoing professional development.

Our refund policy is valid for 30 days from the date of purchase. However, no refunds or exchanges will be granted within thirty (30) days of the scheduled event start date, or after the event has concluded. If more than 30 days have passed since your purchase, or if the event is less than 30 days away, we regret that we cannot offer you a full refund or exchange.

To initiate a refund request, your GSPEN Email receipt or proof of purchase is required.

2. Client-Centered Support for Cancellations or Exchanges

For all cancellations or refund requests, a dedicated GSPEN client rep will be in touch with you to:

• Understand the reason for your cancellation.
• Offer support to nominate an alternative professional to attend in your place.
• Explore opportunities to register you for a future iteration of the same program, or
• Assist you in enrolling in a similar program of interest aligned with your goals.

Note: You can only cancel orders that have not been paid for. To request a cancellation, go to the Orders section in your account dashboard, click the “Cancel Request” button and follow the prompts.

Our team is committed to ensuring your professional needs are met with care and flexibility.

2b. Exchanges

We accommodate exchanges within 30 days of your original order, provided the request is made at least 30 days before the event. If you are unable to attend your registered program, you may request to exchange your registration for a different program.

• If the new program is of equal value, the exchange will be processed directly.
• If the new program is of greater value, you will be required to pay the difference in cost prior to confirmation.
• If the new program is of lesser value, a partial refund or credit note may be issued, depending on your payment method and the program terms.

All exchange requests will be handled by a client representative, who will guide you through the available options and ensure alignment with your professional needs.

3. Refunds

To initiate your refund, please send an email to billing@gspen.net and include in the subject line:
[Refund Request – #GSPEN Processing Order Number]

Once your cancellation or refund request is received and reviewed, we will notify you via email to confirm receipt and inform you of the outcome, whether approved or declined, based on the criteria in Section 1

If your request is approved, a client representative will be in touch to provide the relevant refund details based on your original method of payment.

Note: Refund timelines may vary depending on the payment method used (e.g., credit card, bank transfer, wire transfer, or cheque). We will work to process the refund as efficiently as possible.

3a. Late or Missing Refunds

If you have not received your refund within the expected time frame:

1. Please recheck your bank account or payment platform.
2. If you paid by credit card, contact your credit card company, as it may take several business days for the refund to post.
3. If applicable, contact your bank or financial institution, especially in the case of bank or wire transfers.

If you have taken these steps and still have not received your refund, please contact us at billing@gspen.net so we can assist you further.

3b. Sale Registrations

Only the net amount received by the GSPEN Billing Team from the Claimant is eligible for a refund.

Need Help?

Please contact us at orders@gspen.net with any questions related to cancellations or refunds. Our team is ready to assist you.